Xerocomm - The Anti-Spam Solution


707.795.0923 :: support@xerocomm.com

FAQ

NETWORKS

	We can design a network to fit all of your business needs.
	Xerocomm, Inc. provides service for both wireless and wired networks.
	VPN tunnels create secure access to your business network when you are at your home office.
	Our networks are always designed with your security in mind.
	With a network your possibilities at the home and office are endless!
	Click here for more information.
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IF YOU HAVE A QUESTION, YOU MAY FIND THE ANSWER HERE!

Monday – Friday 8:00am to 6:00pm
Advanced Labor On-Site: $150.00 per hour (plus parts)
Basic Labor On-Site: $90.00 per hour (plus parts)

Email: support@xerocomm.com
General Office Phone Number:
(707) 795-0923 or
Toll Free at (888) 265-3818
For more contact information, please click here for our Contact Us page!

Our email and general office phone numbers are useful for the following items, and many others:
• specific questions
• status of service requests
• changes to requests already submitted
• service, product and labor estimates (free of charge)

If you have a billing question or concern, please email us at billing@xerocomm.com.

To make a service request, or to request a quote for a service or product, please submit an online Request Form or email us. Click here for our Request Form!

1. What is Xerocomm's Mission Statement?
Our mission is to serve our customers using the latest technology and the finest quality of personal service.

2. What services do you provide? Click here for our Services Page!

spam filtering
spyware, adware, and virus removal
computer networking
computer repair
PC help
servers
data recovery
hardware
software
hard drive
data back-up
network cabling and wiring
modem and DSL installation
e-mail set-up
website design and hosting

However, we provide other services as well. Send us an online inquiry today to find out if we can help with your needs. Click here for our online Inquiry Form!

3. Does Xerocomm serve residential or business companies?
We serve both!

4. Which is the best way to make a service request?
The best and fastest way is to fill out and submit the online Service Request Form. We will receive your request, review it, and get back to you. Service requests received before 4:00 p.m., will get a response before the end of that same day. However, service requests received after 4:00pm or on the weekend, will be responded to on the next business day. In the case of an emergency, and you need after hour or weekend emergency service, please call us directly.
Please click here for our Service Request Form!

5. Which primary areas does Xerocomm serve?
We primarily serve the following counties:
Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Solano, and Sonoma.

6. Will Xerocomm serve other counties outside of the primary areas?
Yes, we will. Please inquire for outside service rates.

7. What are the standard hourly rates?
Click here for Products Page and click here for our Services Page!
Please see our Products and Services page for information on rates. Our rates vary depending on the service provided.

8. Is Xerocomm available after business hours and on the weekends?
Yes, we are available Monday through Friday, 5 p.m. to 8 a.m., and weekends for emergency services at the after-hours labor rates.
Click here for our Contact Us Page!

9. Can some problems be fixed without needing to dispatch a technician to my location?
Depending on the type of help you need, there are a couple of different ways we may be able to help you:

Over the phone (we will walk you through the steps)
By email
By remote access management (if this feature is set-up)

10. How can I find out the status of my service request?
Email us anytime or call during business hours.

11. How can I cancel or reschedule an appointment?
Please call us at either of our office phone numbers and we will help you.

707-795-0923
510-836-0670 (East Bay)

12. How do I make changes to a service request I already submitted?
Email us with the changes (addition, deletions, more details, or special requests), and we will review it.

13. Does Xerocomm offer a warranty on services provided?
Yes, we do! Generally, our warranties are about 90 days from the time of service. However, Xerocomm is not liable for any damage resulting from normal operation of repaired equipment or from any breach (expressed or implied) in the warranty. In addition, warranties will vary depending on the manufacturer's warranty.

14. Does Xerocomm offer free estimates for services and labor pricing?
Yes. We have some of our pricing for services and products listed on the 'Products Page' and 'Services Page'. If you have questions regarding a service without the pricing listed, submit an inquiry and we will respond to you.